Real humans, UK hours, plain English. Choose the way that suits you.
Monday – Friday: 9:00 – 17:30 (UK time)
Saturday: 10:00 – 14:00
Sunday & bank holidays: closed
We aim to reply within one working day. Priority support (Gold and above) is answered first.
Accounts are created by our team when you join a plan. Choose a plan on the pricing page, confirm payment (card or bank transfer), and we'll send your private login details by secure email or WhatsApp — usually within a few hours.
Go to the login page, enter your username and temporary password, and you'll be asked to create your own password. Temporary passwords expire after 72 hours — if yours has expired, just message us for a new one.
No. We provide educational budgeting, expense tracking, saving goal planning, and tax organisation tools only. We do not provide financial, investment, legal, or tax advice. For official tax guidance, check GOV.UK/HMRC or speak to a qualified accountant.
No. Every user in a multi-individual package has their own username, password, and completely private dashboard. Not even the package holder can view another member's budgets, goals, or documents.
Your account switches to “expired” status and access pauses, but your data is kept safely for 12 months so you can pick up where you left off if you renew. We'll remind you before your expiry date — subscriptions never renew or charge you automatically without your confirmation.
Email or WhatsApp us with a deletion request from your registered contact details. We verify your identity, then delete your personal data within 30 days, as described in our Privacy Policy.
No — and we're honest about that. The tax organisation area stores your documents, checklists, reminders, and notes so tax season is calmer, but all calculations, filings, and deadline confirmations must be done through HMRC or a qualified accountant.